Productivity for IT Service Providers

IT service management at twice the speed of traditional toolbox applications.

Introduction to ITRP

2 x faster

Instant access to information makes all the difference. Customers will be served faster by your service desk. The performance of your entire support organization will go up. ITRP is built for speed. Try it, you’ll immediately notice the difference.

50% less administration

  • Self Service allows your customers to register and track their requests.
  • Request grouping lets you handle major incidents 10 times faster.
  • Problems that require root cause analysis are identified for you.
  • Workflow automation saves change managers more than half their time.

Eliminate training costs

ITRP is so intuitive that most users are productive within minutes using the Quick Start Guide. No more expensive training development or classroom training. An online training module is available for each role to help users discover the more advanced features of ITRP.

Minimize implementation costs

Request your organization’s ITRP account from an ITRP partner near you. Once the account has been created, your ITRP partner will help you get started. Your service desk will be registering requests in a matter days. If you want, you can even do the implementation yourself using the Account Setup Guide.