Problem management? No problem!
A lot of time can be saved by making sure incidents do not recur. ITRP automatically identifies requests that are most likely to require root cause analysis. Such requests are collected for the appropriate problem manager.
A problem can be registered quickly for requests that require further investigation. That’s how problem managers start a root cause analysis.
Once the root cause has been found, the next step is to propose a practical way to eliminate it.
Known errors when you need them
There is no need for service desk analysts and specialist to look for known errors any more. Known errors are automatically suggested when they are working on requests that could have been caused by a problem for which a workaround has already been defined.