No installation, always up-to-date
Facing yet another complicated upgrade of your current ITSM tool? ITRP is ready to use as soon as you create your account. You don’t need to worry about servers, software licenses or upgrades. It’s always up to date. And because we’re in the cloud, you can access ITRP from anywhere.
Given enough time and budget, most organizations would now configure their IT service management application in a similar fashion. That is because over the past 20 years, organizations and their consultants have learned from experience what works and what doesn’t.
ITRP takes advantage of this experience. Rather than asking organizations to define the business logic, ITRP offers a fully-configured service management environment. You’ll be up and running in a matter of minutes.
Scale up or down as needed
There are no license costs, no set-up costs, no hardware costs, no fixed recurring costs and no termination costs. With ITRP you can get started without paying a dime.
Your costs go up as you authorize more users within your IT organization and they go down when you remove a user’s access to ITRP.
This makes ITRP ideal for fast-growing organizations that do not want the capital expenditure that comes with other enterprise ITSM applications. For outsourcers, this reduces the risk of bringing large new customers onboard. It also makes ITRP the perfect choice for organizations that expect to gradually outsource some of their services to outsourcers.
Pay as you go
Whether you expect your staff to grow or decline, the fact is that headcount changes over time and you want to be flexible. You don’t want to have to order additional users every time you need extra people to help you get through busy periods, or pay for a number of users who are no longer using the service.
Quick start guide
Everyone within your support organization will be comfortable with ITRP in minutes. The videos of the Quick Start Guide take them through the basics so they’ll be productive in ITRP as soon as they start using it.
The ITRP training modules review the features for the different roles within the support organization. The modules are available online, so people can complete them at their own pace, from anywhere, when it fits their schedule.
The online help provides detailed information on how to get the most out of ITRP. Over time, you may want to make use of the more advanced options of ITRP. The online help is your guide to improving your organization’s IT service management maturity.
Unsure on how to do something? We’re here to help.
Get support directly from the creators by calling 1-650-681-9641.
Available between 7am and 5pm PST.