Automate your workflows
ITRP makes it easy for change managers to define even the most complex workflows.
By preparing these workflows as templates, they can be re-used time after time. This ensures that changes get implemented in a consistent fashion without accidentally forgetting a step.
You can even link change templates to request templates. This makes it possible for end-users to submit requests for standard changes using Self Service.
Manage by exception
As long as changes keep progressing toward their completion, the change manager does not need to get involved. When a change is completed, the end-user who requested it is automatically informed.
The change manager can focus on the exceptions while the other changes continue to flow toward completion.
Build advanced workflows
Even complex workflows are easy to understand thanks to their graphical presentation.
Change managers and specialists all have access to the Change Calendar. It provides a clear overview of the planned changes, as well as the changes that were recently implemented.
Potential conflicts between changes are highlighted in yellow. ITRP uses the impact relations of the service hierarchy to detect these conflicts.
Assignment conflicts are also detected to ensure that the same person is not accidentally scheduled to implement multiple changes at the same time.
Schedule your recurring changes
Some tasks need to be performed on a regular basis. It could be the daily backup tape swap, the quarterly online publication of financial reports, or the annual update of the copyright statement underneath the pages of the corporate website.
You can set the recurrence frequency in a change template to ensure that these tasks are not accidentally forgotten.