Track all agreements
Track the service level agreements that your customers rely on. When you are ready, take the next step and start monitoring the operational level agreements (OLAs) within your organization. And don’t forget the underpinning contracts from your outsourcers.
Get the complete picture
With ITRP it is easy to monitor all agreements throughout your service hierarchy. Where most organizations are still struggling to measure the service levels they provide to their customers, you can be optimizing the relations between the teams within your organization and with your outsourcers to ensure that their service levels reliably underpin the services you deliver to your customers.
The only one
ITRP is the only IT service management application capable of tracking all SLAs along the service hierarchy. ITRP does not require any system management tool integrations for accurate service level statistics.
Even when you have thousands of SLAs to manage, your service catalog will keep things organized. By specifying the service level targets in service offerings, it takes less than a minute to register a new SLA for a customer.