Service Management Reinvented for You

Is your ITSM vendor asking you to do all the work? Not us.

Introduction to ITRP

The service

ITRP is a premium service management application service. It is the only service management solution that tracks both end-to-end SLAs and the SLAs with external service providers.

ITRP also offers the most intuitive user interface of any enterprise-class service management application and delivers the fastest response times for organizations that operate globally.

Supported processes

The ITRP service provides support for the following processes:


Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, ITRP also offers the following premium benefits:

Our vision

Real-time access to service levels and service costs for every service provider.

Our mission

We provide organizations with an IT service management service that:

Our beliefs

By delivering on our mission, we allow service providers to focus more on the needs of their customers. This makes businesses more productive, which is ultimately what raises the standard of living for mankind.

Our core values

The ITRP service is developed and provided by the ITRP Institute. The ITRP Institute was founded in 2010, and is based in Palo Alto, California.