ITRP is an enterprise-class IT service management application built specifically for multinational organizations. Apart from the obvious needs to operate across different time zones and in multiple languages, multinationals have several more sophisticated ITSM requirements.
These requirements are rarely considered at the start of a regional or global service management initiative. One by one they turn into major challenges as the rollout progresses geographically.
There are 5 such challenges. Toolbox ITSM solutions, whether
Learn about the 5 challenges by requesting the white paper Service Management for Multinationals and ensure that your organization is prepared to face them head on.
The use of multiple external providers has become the dominant operating model for large enterprise organizations. For them, multisourcing is a strategic choice that extends beyond the IT department to other domains that support the core business, such as human resources, finance and facility management.
Managing numerous outsourcing contracts presents its challenges, especially when the service management tool is not capable of real-time monitoring of all agreements along the service hierarchy. And when complex integrations are needed to provide a seamless collaboration environment for all internal and external service providers, the expected savings may never be realized.
Although most enterprise-class service management applications claim to be capable of supporting the Service Integration and Management (SIAM) function, ITRP is the only one that is capable of delivering this without the need for an extensive and costly customization effort.
Follow the online Service Level Management training module to discover how you can model your service hierarchy across organizational boundaries. Once you have registered the service hierarchy, the monitoring of the end-to-end SLAs and the agreements between all the involved providers starts automatically. It also allows all parties to work together without the need for costly integrations.
The extra features that ITRP offers out of the box help customers work together more effectively with their external service providers. This is now one of APA-IT’s competitive advantages.
It was the elegance, the superior user experience, that made ITRP stand out. A lot of attention has been paid to the design of the application.
The team that developed it clearly understands the needs of the people who use their tool.
Switching our service management tool to ITRP was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.
Doing a simple back-of-the-envelope calculation, I realized that the performance issues were costing Danone well over 100,000 each year