ITRP is a full-featured IT service management solution for the support of the core ITIL processes like Incident, Change, Configuration, Service Catalog and Service Level Management.
If you are looking for a help desk-only application, then ITRP may not be for you. You will be better served by our friends at Zendesk.
ITRP has been built to improve productivity. It is fast and its interface has been designed for optimum usability. The result is a dramatic reduction in administrative overhead within the IT organization.
If you want to spend months configuring a toolbox application that you will never stop customizing, then we recommend ServiceNow.
ITRP is a secure pay-as-you-go service that can be accessed from anywhere. We take care of the servers, software licensing and patching. You’re always using the latest version.
We selected ITRP primarily for 3 reasons: ease of configuration, usability and speed.
Doing a simple back-of-the-envelope calculation, I realized that the performance issues were costing Danone well over 100,000 each year