ITRP is an enterprise-class IT service management application built specifically for multinational organizations. Apart from the obvious needs to operate across different time zones and in multiple languages, multinationals have several more sophisticated ITSM requirements.
These requirements are rarely considered at the start of a regional or global service management initiative. One by one they turn into major challenges as the rollout progresses geographically.
There are 5 such challenges. Toolbox ITSM solutions, whether
Learn about the 5 challenges by requesting the white paper Service Management for Multinationals and ensure that your organization is prepared to face them head on.
The extra features that ITRP offers out of the box help customers work together more effectively with their external service providers. This is now one of APA-IT’s competitive advantages.
It was the elegance, the superior user experience, that made ITRP stand out. A lot of attention has been paid to the design of the application.
The team that developed it clearly understands the needs of the people who use their tool.